Privacy Policy
Effective date: May 11, 2026
This Privacy Policy explains how Mainspring Garage Door Co. of Texas handles the information you share when you visit mainspringgaragedoortexas.com or submit a service request through it. It covers visitors who browse the site, fill out a form, start a chat, or reach us by phone. By using the site or sending us a request, you’re letting us know you’ve read this and are on board with what’s described here. If something doesn’t sit right with you, please don’t submit your information.
1. Cookies and Similar Technologies
Like most websites, ours uses cookies - small files that get placed on your device when you visit. We use them to remember your preferences and to get a clearer picture of how people move around the site. This helps us keep things running smoothly and make improvements over time.
You’re in control of cookies through your browser settings. Most browsers let you block or delete them, though turning them off entirely may affect how certain parts of the site work for you. Check your browser’s help section for the specifics on managing cookie preferences.
2. How Long We Keep Your Information
We don’t hold onto your information longer than we need to. Once we’ve used it to coordinate your service request and follow up appropriately, we retain it only as long as necessary to fulfill that purpose or to meet any legal obligations that apply to us. When that window closes, we dispose of the data in a secure manner.
3. Site Analytics
We look at aggregated, anonymous data about how visitors use mainspringgaragedoortexas.com - things like which pages get the most traffic, how long people spend on the site, and where visitors are coming from geographically in broad terms. None of that data is tied back to you personally, and we don’t sell information about how you browse our site to anyone.
4. What Information We Collect
When you reach out to us - whether through a contact form, a quote request, a chat window, or a phone call - we gather the details you provide. That typically includes:
- Your name
- Phone number
- Email address
- Service address or project location
- A description of the work you’re looking to have done
On top of that, our site automatically picks up some basic technical information during your visit, such as which pages you viewed and what type of browser or device you’re using. This technical data helps us keep the site functional and identify any issues.
5. Children’s Privacy
Our website is intended for adults seeking home services, and nothing about it is directed at children under the age of 13. We don’t knowingly collect personal information from anyone under 13. If you believe a child has submitted information through our site, please reach out and we’ll take steps to remove it promptly.
6. Updates to This Policy
From time to time, we may revise this Privacy Policy - to reflect changes in how we operate, updates to applicable law, or other reasons. When that happens, the updated version will be posted right here at mainspringgaragedoortexas.com, and the date at the top of the page will reflect when the revision was made. Continuing to use the site after a change goes into effect means you accept the revised terms.
Last Updated: May 11, 2026
7. Text Messages and Communications
If you’ve given us your phone number, we may follow up with you about your request by text message. A few things worth knowing:
- How often you hear from us depends on where your request stands - message frequency varies.
- Standard message and data rates from your carrier may apply.
- To stop receiving texts from us, reply STOP at any time.
- If you need assistance, reply HELP and we’ll point you in the right direction.
8. Who Sees Your Information - and Your Consent
Here’s something important to understand about how this works: when you submit a form, kick off a chat, or otherwise send us your project details, that information travels to the home-service businesses and contractors in our area who are positioned to actually take your call, provide a quote, and carry out the work. These are separately owned and operated businesses - they make their own decisions and will reach out to you directly about your request.
By sending us your information, you’re agreeing to that transfer. You’re also agreeing that those businesses - along with us - may contact you about your request by phone call, text message, or email. We want to be straightforward here: agreeing to receive calls or texts is not a requirement for purchasing any service. You can opt out of communications at any time while still moving forward with a job if you choose to.
9. Questions? Let’s Talk.
If anything in this Privacy Policy raises a question or concern, we’d genuinely like to hear from you. Reach out through our contact page and someone from our team will get back to you. Mainspring Garage Door Co. of Texas is based in Houston, TX, and we take these matters seriously.